DELIVERY & SHIPPING POLICY


What are the delivery charges?

Delivery charges are the cost incurred by the seller in arranging the logistics for product delivery to its client’s which varies with each Seller.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the Seller or our courier partners have a holiday between the day you’re placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?

‘Dialiyer.com’ generally procures and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

  • The Seller offering the product
  • Product's availability with us.
  • The destination to which you want the order shipped to and location of the shipment.

Are there any hidden costs (sales tax, octroi etc) on items sold by Dialiyer.com?

There are NO hidden charges when you make a purchase on Dialiyer.com. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the products & destination shipping/delivery policy.

No Delivery to my area. Why?

Please enter your pin code on the home page (you don't have to enter it every single time) to know whether the Product/Service can be delivered to your location.

If you haven't provided your pin code until the checkout stage, the pin code in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

  • Whether our logistics delivers to your location
  • Legal restrictions, if any, in shipping particular products/service to your location
  • The availability of reliable courier partners in your location

At times dialiyer.com prefer(s) not to deliver in certain locations. This is entirely at our discretion.

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact us to initiate a return (if any). You will receive a call explaining the process, once you have initiated a return.

Wherever possible our Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through us, you can return the item through a third-party courier service. Return fees are borne by us if the reasons are genuine.

What do the different tags like "In Stock", "Available" mean?

'In Stock'

Available items/service listed as "In Stock", Sellers will mention the delivery time based on your location pin code (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

'Available'

We might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

'Preorder' or 'Forthcoming'

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of its official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 10th June, September 2nd week)

'Out of Stock'

Currently, the item is not available for sale. Use the ‘Enquiry’ feature to know once it is available for purchase.

'Imported'

Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you.

'Back In Stock Soon'

The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.

'Temporarily Unavailable'

The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.

'Permanently Discontinued'

This product is no longer available because it is obsolete and/or its production has been discontinued.

Does Dialiyer deliver internationally?

As of now, Dialiyer.com takes only national orders. International requests will be validated on case basis.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.